At FinRo Oy, we strive to ensure each and every order is delivered to our customers efficiently and effectively. We endeavor to use the best possible delivery service available to us at the time of dispatch depending on the the item ordered and your location.
We are proud to offer FREE shipping on all of our products within Finland; it is just one of the ways we try to help every individual have access to healthy living products!
Please note our couriers are unable to delivery to a PO Box and require a full street address for all deliveries. We also require a contact phone number. Failure to provide a street address or phone number in checkout may lead shipping delays.
All orders are dispatched from our warehouse in the Helsinki. Delivery time is usually between 1-3 working days within the Finland and 2-5 days within Europe.
All orders are processed and dispatched within 48 hours of payment being received. We will always do our best to ensure your order gets to you as quickly as possible; we understand that you may be eager to begin your next chapter of health!
Tracking your Order
You will receive an email within 48 hours of placing your order with your tracking information. This will include your consignment or tracking number, a link to track the goods and details of the courier company used.
If you experience any trouble tracking your order or have questions regarding your order, please do not hesitate to contact our Customer Support Team via phone, email.
Alternatively you can also contact the courier company direct, who may be able to assist directly with your inquiry.
Problem with your order?
If for any reason there is an issue with your order, please contact us via phone, email.
At all times we do our very best to ensure our stock levels are accurate on our store; however in rare circumstances items may become unavailable. In these instances we will contact you immediately and work towards the best possible resolution.
We offer our customers a 30 day returns policy on our products. We want you to be happy with your investment, so please contact us if for any reason you are not satisfied. In most cases we are able to work with our customers and give them the help and guidance they need to get the most out of their product.
If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form it may be rejected and returned to sender.
We will happily issue a full refund (minus any shipping costs) or exchange if the item is received back in original/unused condition with original packaging. The refund will generally be processed within 3 working days of receiving the product back to our warehouse.
If the item you received either damaged or faulty we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.